If an item is not satisfactory upon arrival, contact me immediately so we can set up your return. You will receive a full refund, minus shipping, once the item is returned to me in unused and perfect condition. Items can also be exchanged for up to two weeks after the items has been received. The customer is responsible for shipping costs and will be credited minus the initial shipping cost. If you are not completely satisfied with your January Jewelry, please don't hesitate contact me. We make every effort to provide stellar customer service!